How Social Security Video Connect appointments work

Request the option through SSA

Contact your local office or SSA’s national line and ask about a video appointment for the service you need. Video is not an automatic replacement for every office visit. Describe the task clearly, especially if SSA has already requested an interview or evidence, so the representative can identify the appropriate channel.

Understand the service limits

SSA’s Video Connect flyer lists several possible uses, including benefit applications, overpayment matters, Medicare, and SSI redeterminations. It also identifies certain U.S.-citizen card and date-of-birth matters. These examples are not a promise that a particular request qualifies. Some matters may still require an in-person interview.

Prepare the equipment and invitation

• Use a device with a functioning webcam and an internet connection.
• Provide your email address directly to SSA when arranging an eligible video appointment.
• Keep the appointment invitation and the Microsoft Teams joining link SSA sends.
• Before the appointment, check the time shown and make sure you can find the invitation on the device you plan to use.

Handle a missing or unusable link

If the invitation is missing, the link does not work, or you need to reschedule, contact the local office or national line for help. Do not send your invitation, identity documents, or access information to an unrelated directory. If you cannot use video, ask SSA which alternative is appropriate rather than assuming the appointment has moved to another channel.

Use the invitation as the working instruction

The flyer linked here was published in May 2024 and remains linked from SSA’s contact page at this review. The review date on this guide is not a new publication date for that flyer. Follow SSA’s instructions for your actual appointment if its joining process or service arrangements have changed.