Choose the task rather than a general sign-in button

Choose your task on SSA's online-services page: apply, return to a saved application, check status, obtain a document or update information. Its topic lists include separate links for these steps, so an existing request can use its continuation or status route.

Start applications and check progress

SSA lists online routes for retirement, disability, and Medicare applications, along with application or appeal status tools. Follow the page for the specific benefit and your circumstances. Completing questions on a website does not establish that you qualify or that every requested item has been received; read the completion and next-step instructions.

Obtain information and manage an account

  • Review a Social Security Statement and earnings information or explore personalized estimates.
  • Find routes for a benefit verification letter or a replacement tax statement.
  • Check available contact-information and direct-deposit changes for the benefit and circumstances involved.
  • Use the official card service for a card request rather than assuming every account holder can complete that request without further steps.

Understand account and evidence limits

Many personal services use my Social Security, accessed through SSA’s approved sign-in providers. The exact task determines what access and evidence are needed. Upload Documents supports selected paperwork, but its electronic route does not accept evidence that must be original or certified. A card or benefits process may still direct you to contact SSA or attend an appointment.

Switch channels for the unresolved part

Keep the submission confirmation or re-entry information for your task. If you cannot finish online, use account help for access trouble or contact SSA about the application or evidence still needed.

  • Return to a saved application through the continuation link for that benefit.
  • Use the application or appeal status tool for a request already submitted.
  • For supported paperwork, open Upload Documents and look in Search Forms or Upload Your Documents. Original or certified evidence still needs SSA's specified method.

Common questions

Does every online task require the same account steps?

Do not assume so. Start with SSA’s page for the particular task and follow its current instructions.

Does starting online mean I will never need an office visit?

No. Some situations require additional evidence, an interview, or an appointment even when you begin online.

Related guides

Official sources

Source pages reviewed November 2, 2026. How this guidance is reviewed. Guidance and eligibility can change. Follow the live official service instructions for your circumstances.